Question 1

Information About EveryCafe License Codes

Accepted Answer

How Can You Activate Your License Code?

When you purchase an EveryCafe license, your order information and license code are sent to the email address you entered during the order.

Example license code:

CL30-0101010101010101010101010101010

To activate your license:

• Copy the license code sent to your email address.

• Open the EveryCafeManager application.

• From the top menu, open Yardım > Lisans.

• Paste the license code into the relevant field.

• Click the Ekle button.

• After the license information has been added, close EveryCafeManager and open it again.

Your license will be active after these steps.

How Does the License System Work?

When you install EveryCafeManager for the first time and register, the system creates a unique Customer Number for you.

For security and license tracking:

• Each license code can be activated only once.

• An activated license code is matched with the customer number to which it was added.

• The same license code cannot be used on more than one customer account.

My License Code Worked Before. Why Am I Getting an Error Now?

This situation is usually caused by one of the following:

• The computer was formatted.

• The hard drive failed.

• The operating system was reinstalled.

If you had to reinstall EveryCafe after one of these situations, registering again creates a new customer number.

When you try to add a license code that was previously activated under another customer number, you receive an error message.

How Can I Move My License to My New Account?

To continue using the license rights you previously purchased, simply contact our live support team.

Please share the following information in your support request:

• Your new customer number.

• A short summary of what happened.

• If you know your old customer number or can access the last license code you purchased, you may share those details as well. This helps the process finish more quickly.

After the support team completes the necessary checks, your existing license rights will be transferred to your new account and you can continue using EveryCafe.

If you have any questions, our live support team will be happy to help.

Question 2

Information About EveryCafe Updates

Accepted Answer

Why Is the Update Not Showing for Me?

At EveryCafe, we release new updates through a defined process so we can provide a more reliable and trouble-free experience.

Users who follow our update announcements may sometimes notice that an announced update is not yet visible on their systems. This article explains why that happens and how our update distribution process works.

First, if an announced update is not yet visible to you, this usually does not mean there is a technical problem.

EveryCafe updates are distributed gradually according to a plan rather than being released to every user at the same time.

Why Do We Release Updates Gradually?

We do not make EveryCafe updates available to all users in a single step. Instead, we distribute them in a controlled and gradual way. The main reason is to prevent a possible issue from affecting a large number of users.

For example:

• A new feature may have been added.

• Performance improvements may have been made.

• An important bug may have been fixed.

Although our updates go through extensive testing before release, there are thousands of different businesses and usage scenarios, so some situations can appear only in real-world environments.

For this reason, we initially make an update available to a limited number of users and closely monitor feedback. If no issue is detected, the update is opened to more users in stages and is generally made available to everyone within about one week.

How Do I Know When the Update Is Available to Me?

When an update becomes active for you, EveryCafe Manager will display an update notification when you open the application. You can complete the update through that notification.

If you open EveryCafe Manager and do not see an update notification:

• It does not mean there is a problem with your computer.

• You do not need to uninstall and reinstall the program.

• It does not mean there is a problem with your database or license.

In most cases, it simply means the update has not yet been opened to your user group.

What Should I Do?

You only need to wait.

There is no need to take an additional action or reinstall the program. When the update becomes active for you, EveryCafe Manager will notify you automatically.

What Do We Specify in Update Announcements?

In our announcements, we try to clearly state whether the update is for:

• EveryCafe Manager,

• EveryCafe Client,

• or both applications.

When reading an announcement, we therefore recommend checking which component the update applies to.

Conclusion

If an update has been announced but is not yet visible on your system, there is no need to worry. It usually means the update has not yet been enabled for you.

By distributing updates in a controlled way, EveryCafe aims to identify possible issues early and provide a more stable experience to all users.

Thank you for your understanding and patience.

Question 3

Things to Check When Purchasing a License

Accepted Answer

To avoid problems while purchasing a license, we recommend checking the following points:

1

Your card must be enabled for international online purchases.

All EveryCafe licenses and services are priced in USD. For this reason, the credit or debit card you use for payment must be enabled for international internet purchases.

2

Check your card limit.

Before making the payment, make sure your available card limit is sufficient for the license amount you want to purchase. Some banks may require a slightly higher available limit because of exchange-rate differences or additional authorization amounts.

3

If the payment screen does not open, try another browser.

In rare cases, the payment page may fail to load in Google Chrome, show a blank screen or become unresponsive. If this happens, we recommend trying another web browser.

In particular:

• Mozilla Firefox

• Microsoft Edge

These browsers generally resolve the issue in such cases.

4

Check ad blockers and security extensions.

Ad blockers such as AdBlock or certain security extensions in your browser can prevent the payment page from working correctly. If you experience a problem, temporarily disable these extensions and try again.

5

Contact us if the problem continues.

If you have checked the steps above and still cannot complete the purchase, contact us through live support or our other communication channels. Our team will assist you as soon as possible.

Invoice Information

After the purchase is completed, your invoice is automatically sent to the email address you provided during the order.

Invoices issued for EveryCafe are prepared in an international invoice format. In Turkey, these invoices can be forwarded to your accounting department and recorded as an expense.

If you or your accounting department have questions about invoicing, you can send them to info@visiontech.consulting. Our team will provide the necessary information and will be happy to assist.

Thank you.

The EveryCafe Team

Question 4

I Want to Create a Cashier User

Accepted Answer

EveryCafe lets you create separate cashier users for staff and assign permissions individually. This makes it easy to control which areas each cashier can access and helps you manage the system in a more secure and organized way.

Follow the steps below to create a new cashier in EveryCafe and configure its permissions.

1. Open the Cashiers Menu

Open Araçlar > Seçenekler in the program, then go to the Kasiyerler section.

2. Create a New Cashier

On the Cashiers screen, click the Yeni Kasiyer Oluştur button. Enter the information for the cashier user you want to create.

After filling in the required information, click Kaydet to create the cashier.

Choosing the Cashier Permission Type

When creating a new cashier, the Yetkisi field contains two options:

• Süper Kasiyer

• Kısıtlı Kasiyer

If you want a fully authorized cashier, choose Süper Kasiyer. A cashier created with this option initially has all system permissions.

You can later edit these permissions from the Kasiyer Yetkileri section and restrict specific areas.

For more controlled access, choose Kısıtlı Kasiyer. In this case, the cashier is created with limited permissions and you can manually enable the permissions required for that role.

A Kısıtlı Kasiyer cannot access or view the contents of the Dosya, Araçlar and Yardım sections in the top menu.

Whichever option you choose, you can update cashier permissions later.

3. Select the Created Cashier and Edit Permissions

After saving, the new user appears in the list at the top. Select that user to begin configuring permissions.

After selecting the user, click Kasiyer Yetkileri. In this section, you can specify which tabs the cashier can see and which operations the cashier can perform.

These settings are important because cashier permission options are empty by default. The cashier receives only the permissions whose boxes you select.

In short, select the options for the actions you want the cashier to perform and leave unwanted permissions unselected.

For example, if you want the cashier to be able to delete reports, select the relevant box. If not, leave it empty.

After making all permission selections, click Kaydet. The settings are saved and the user can perform only the operations you have authorized when logging in.

Conclusion

Cashier creation and permission management in EveryCafe let you define controlled and secure staff accounts. This makes system administration easier and ensures users can perform only the operations appropriate to their roles.

Question 5

How Do I Return to a Previous EveryCafe Version?

Accepted Answer

We regularly release new versions to improve EveryCafe, increase performance and keep the system healthy.

These updates give users access to new features and help make the program easier and more efficient to use.

However, in some cases you may encounter an unexpected error after moving to a new version. In that situation, you may want to return temporarily to an earlier version.

EveryCafe automatically keeps older versions with each update to make this process easier.

Where Are Old Versions Stored?

When EveryCafe is updated, folders for previous versions are created automatically inside the installation directory.

For example, if you started using the program at version 1.0.224 and later updated through version 1.0.228, folders similar to the following will exist in the installation directory:

• everycafemanager_1.0.224

• everycafemanager_1.0.225

• everycafemanager_1.0.226

• everycafemanager_1.0.227

Each folder contains the EveryCafeManager.exe file for that version.

Returning EveryCafe Manager to an Older Version

• Go to the folder where EveryCafe is installed. It is usually C:\Program Files (x86)\EveryCafeManager.

• Find the folder for the version you want to return to, for example everycafemanager_1.0.227.

• Open that folder.

• Copy the EveryCafeManager.exe file inside it.

• Return to the main installation directory.

• Delete the current EveryCafeManager.exe file there or back it up somewhere else.

• Paste the older EveryCafeManager.exe file into the main installation directory.

After this, the program will run using the older version you selected.

IMPORTANT: You Must Also Move Client to a Version Compatible with Manager

When you return Manager to an older version, the Client computers must also be moved to a compatible version.

Otherwise, the system may not work correctly.

If you use a diskless system, follow these steps:

• First put the system into Süper Aç mode.

• Go to the Client installation directory.

• As on the Manager side, locate the folders for older versions.

• Choose the Client version compatible with the Manager version.

• Replace the executable in the main folder with the EveryCafeClient.exe file from that version folder.

Manager and Client Version Compatibility

• Manager 1.0.227 → Client 1.0.232

• Manager 1.0.226 → Client 1.0.231

It is very important that Manager and Client versions are compatible for the system to operate correctly.

Note

Your feedback about a problem in a new version is very valuable to us.

If you report the error to our support team, we will review it and work to resolve it as soon as possible.

Question 6

How Can I Change the Image on the Waiting Screen?

Accepted Answer

You can easily change the waiting-screen image in EveryCafe.

Your Manager version must be at least 1.0.228, and your Client version must be at least 1.0.233.

These versions introduced a new feature for managing waiting-screen images.

Below are two different methods you can use.

Method 1 — Recommended and Easiest

This is the fastest and most practical method. It lets you manage waiting-screen images from one place and send them immediately to all Client computers.

You can see the change without restarting the Clients.

To use this method, first create a shared folder on your computer.

You can review the step-by-step Shared Folder guide from the related link in the help archive.

After creating the shared folder, right-click the station whose waiting-screen image you want to change.

From the menu, use Yönetim → Bekleme Ekranı Görsel Ekle. You can:

• Change only the waiting-screen image of the selected station.

• Or update the waiting-screen images of all open computers at once.

This method makes waiting-screen image management much faster and easier.

Method 2 — For Businesses Not Using a Shared Folder

If you are not using a shared folder, you can change the waiting-screen image manually.

Follow these steps:

• Make sure the image you want to use is in JPG format.

• Rename the image to DesktopImage1.jpg.

• Copy it into the DesktopView folder inside the EveryCafe Client installation directory.

• Restart the Client computers.

After the computers restart, you will see that the waiting-screen wallpaper has changed.

Question 7

Does EveryCafe Support Hourly and Night Rates?

Accepted Answer

EveryCafe supports hourly rates and night rates.

This feature lets you define different prices for different time ranges and manage tariffs flexibly.

How Do Hourly / Night Rates Work?

On the hourly tariff screen in EveryCafe Manager, you can define a total of five price labels.

You can assign the prices you want to these labels and apply different rates according to days of the week and time ranges.

• You can define five price labels, Ücret 1 through Ücret 5.

• You can set different prices for selected time ranges.

• You can configure specific night hours with a separate rate.

• You can create an unlimited number of tariffs in EveryCafe.

Important Notes

Note 1: This feature applies only to unlimited-duration sessions.

Note 2: You must close and reopen EveryCafe Manager for changes to take effect.

If you have questions or need help configuring tariffs, contact us through Live Support.

Question 8

EveryCafe Is Not Updating or Is Running Slowly. What Should I Do?

Accepted Answer

We continuously improve EveryCafe, optimize its performance and work to keep the system healthy so you can update and use the application without freezes or slowdowns.

If you still receive an error during an update or experience slowness or stuttering, we recommend the following checks.

1. Check the EveryCafeUpdater.exe File

• EveryCafe updates are performed through EveryCafeUpdater.exe.

• If an update fails or the program does not update at all, first check whether EveryCafeUpdater.exe exists in the installation directory.

• If you select Güncellemeyi Al and nothing happens, close EveryCafe Manager completely. Right-click its shortcut, choose Yönetici olarak çalıştır and try the update again.

• Antivirus software may sometimes delete this file or place it in quarantine. Check the antivirus quarantine.

• If the file is missing, the update cannot start. Downloading and reinstalling the program may resolve the issue.

2. Check Your Internet and Network Connection

• Restart your modem/router and switch devices.

• Check whether the whole network is slow, for example by opening websites or running a speed test from another device.

• A VPN, proxy or firewall rule may block update traffic. Temporarily disable it and try again.

3. Check Free Disk Space

• Make sure the installation drive has enough free space. The recommendation is at least 10–20 GB.

• As a disk becomes full, general Windows performance can decrease and update operations can take longer.

4. Check SSD / HDD Health and Errors

• If you use an SSD, check its health value. If health has dropped significantly, for example below 80%, you may see performance problems and instability.

• SMART warnings, bad sectors, or a Caution/Bad state may indicate that the disk is failing.

• You can run Windows Drive Error Checking to check for disk errors.

• Tools such as Hard Disk Sentinel can be used to inspect SSD or HDD health.

5. Check RAM and CPU Usage

• In Task Manager, check CPU, RAM and Disk usage.

• If Disk stays at 100%, CPU usage remains high or RAM is constantly full, background software such as an antivirus scan, Windows Update or a game update may be slowing down the system.

6. Check Antivirus and Background Software

• Antivirus software can slow operations while scanning update files.

• Temporarily pause scanning or add the EveryCafe folder to exclusions, in accordance with your organization’s security policy, and try again.

7. Restart and Perform Basic Checks

• Restart the computer. Systems that stay on for long periods can experience reduced performance.

• Verify the Windows date and time. Incorrect time settings can cause connection problems.

8. Database and Report Cleanup

• If freezing and slowness continue, one possible reason is that the database has grown very large.

• To reduce the load, open Araçlar > Seçenekler and use Performans Ayarları to clean older data.

• On the Raporlar page, you can also export historical reports to your computer with Dışa Aktar and then delete those older reports from the system to reduce database size.

9. Installer Support

• If system-level freezing or slowdown continues, the underlying infrastructure may need to be checked.

• Ask your installer to inspect the system and assist you.

10. Return to an Older Version

• If the problems started after a version upgrade, you can report the situation to us.

• Until we identify and fix the issue, you can temporarily continue using an older version.

• See the Previous Version guide in the help archive for the steps to return to an older version.

Conclusion and Contact

You can share problems related to EveryCafe not updating, as well as questions about detailed database cleanup, by contacting us through Live Support.

Question 9

EveryCafe Voice Message Creation and Sending Feature

Accepted Answer

Important Prerequisite

To use this feature, you must first create a Shared Folder and add its path to the field under Araçlar > Seçenekler > Oturum Ayarları > Stok Ayarları.

For a detailed explanation of creating a shared folder, see the Shared Folder guide in the help archive.

With the new Sesli Mesaj Oluştur panel added to EveryCafe Manager, you can create your own voice announcements and send them to Client computers.

This feature is available from the Sesli Mesaj Oluştur panel under Araçlar > Seçenekler.

What You Can Do in the Voice Message Creation Panel

• Add an existing audio file from your computer to the system.

• Record your own voice and create a new voice message.

• Set and edit the name of the audio file you add or record.

• Play and stop the audio file.

• Choose an icon for each message.

When You Click Ekle

The prepared audio file is automatically added to the shared folder and becomes available to send to Client computers.

If you select Bu ses dosyası menüye eklensin while creating or editing the audio file, that voice message is added to the station right-click menu so it can be sent to Client computers more quickly.

Voice Message Management

You can manage the audio files you add from the list.

Right-clicking an audio file shows the following options:

• Düzenle

• Menüye Ekle

• Menüden Çıkar

• Sil

This lets you update voice messages, add them to the menu or remove them whenever you want.

Important Note

For changes to voice messages to appear in the right-click menu on the station management screen, close and reopen EveryCafe Manager.

Sending to Clients

When you right-click any open station, you will now see the Sesli Mesaj Gönder option.

The voice messages you previously created and added to the system are listed there. After choosing a message, you are given two sending options:

• Seçili Olana Gönder

The voice message is sent only to the station you right-clicked.

• Tüm Açık Masalara Gönder

The same voice message is sent to all stations that are open at that moment.

As soon as you make the selection, the voice notification plays on the relevant Client computer or computers and the message is delivered directly to the user.

With this structure, you can:

• Make general venue announcements with one click.

• Send a warning to a specific station.

• Make professional announcements without staff having to visit stations one by one.

Supported Audio Formats

The voice message feature supports MP3 and WAV formats.

Some MP3 files may be incompatible. If this occurs, convert the audio file to WAV and try again.

Example Audio Files

The help archive includes example voice messages that can be downloaded and used directly:

• General warning announcement.

• Follow the rules warning announcement.

• Please do not shout warning announcement.

• Play without swearing warning announcement.

Question 10

Can I Add Items Left in Safekeeping to Stations? How Do I Add Them?

Accepted Answer

EveryCafe includes an item-safekeeping feature.

Follow these steps to add an item left in safekeeping to a station.

Enable the Emanet Ekle Shortcut

• Open Araçlar > Seçenekler.

• Go to Kısayol Butonları.

• Find the Emanet Ekle option with the bell icon and enable it by moving it to the right side.

Define an Item and Add It to a Station

• Click the Emanet Ekle shortcut you enabled to define the types of items you want to track.

Items you add remain permanently available as options in the system.

• To add an item to a station, select the station, click the Emanet Ekle shortcut in the top menu and select the relevant item from the list.

• After this operation, the log area at the bottom displays a message similar to: “Masa-01’e Emanet eklendi. 1 Adet Şarj Aleti 2026-02-04 10:45”.

• If an item was added by mistake, double-click the station and delete the incorrect entry from the Emanet section on the payment screen.

Session Closing and Return Process

• When the station session is closed, an information screen automatically appears if there are items still recorded as being held.

• Once the item has been returned, right-click the relevant station and select Teslim edildi.

Question 11

How Do I Update EveryCafe Client?

Accepted Answer

How Is EveryCafe Client Updated?

Before updating EveryCafe Client, make sure your EveryCafe Manager application is on the current version.

After Manager is up to date, you can proceed with the Client update.

1. Diskless System, If Applicable

If you use a diskless system, you must put your image into Süper Aç mode before the update.

After opening the image in Süper Aç mode, follow the steps below.

If you do not use a diskless system, proceed directly to the next steps.

2. EveryCafe Client Update Steps

• Open EveryCafe Manager.

• Move the pointer over any station.

• Right-click the station.

• Open Bakım from the menu.

• Open EveryCafe Client Güncelle.

3. Update Options

This section contains two options:

• Seçili Olan: Updates only the computer you selected.

• Tüm Açık Bilgisayarlar: Updates EveryCafe Client on all computers that are currently open.

Selecting Tüm Açık Bilgisayarlar updates EveryCafe Client on all open stations in one operation.

Question 12

How Can I Share Order Images on the Network and with My Clients?

Accepted Answer

First, create the folder that will contain the order images and be shared with Clients. Do not create this folder on the drive where Windows is installed, because the folder can be lost if Windows fails.

Right-click the folder you created and open Properties.

In the folder properties, open the PAYLAŞIM section and click the Share button. In the window that opens, select Everyone and click Add.

Set the permission level for Everyone to read-only.

Set the permission level for your own station to read and write, then click Share.

Next, click Advanced Sharing. Open Permissions and set Everyone to read-only there as well, then apply the settings.

In the next step, click Network and select your own station. You should see the shared folder you created.

Open the folder, select the folder path shown at the top and copy it.

Paste that path into the relevant field under Araçlar > Seçenekler > Oturum Ayarları > STOK AYARLARI in EveryCafe Manager and click KAYDET.

From this point onward, when adding stock items, images assigned to products can also be shown to customers on Client. For the order list to display correctly, use 128×128 images.

Please Note

• Product images must be added to the stock card through EveryCafe Manager.

The system works as follows:

• Product images are added to stock items from within EveryCafe Manager.

• Manager automatically copies the added images into the stock folder.

• This folder is shared with Client computers over the network.

• Clients read the images from this shared folder.

Images manually copied into the stock folder are not recognized by the system and may fail to appear on Client or may appear incomplete or incorrectly.

IMPORTANT: FOR THESE IMAGES TO APPEAR ON CLIENTS, YOUR CLIENT VERSION MUST BE AT LEAST 1.0.226.

Question 13

How Do I Activate the Kitchen Thermal Printer System?

Accepted Answer

For orders to be sent to the thermal printer and for order slips to print, open Araçlar > Seçenekler > Oturum Ayarları and go to Sipariş Ayarları. Make sure the option to print from the thermal printer when an order is placed is selected and that your thermal printer settings have been configured.

Question 14

What Is the LOL Cafe System and How Is It Managed in EveryCafe?

Accepted Answer

EveryCafe can manage the LOL CAFE system, the League of Legends Internet Cafe System, without requiring you to visit riotpin.com each time you need to turn the service on or off.

One of the advantages of this system is that you can charge for LOL Cafe usage and reduce unauthorized use.

You purchase the LOL Cafe service separately and can offer it to customers either for a fee or free of charge.

Without EveryCafe integration, when a customer asks for LOL Cafe, you would normally log in to www.riotpin.com, enter your League of Legends Cafe credentials and enable the feature for the relevant station. When the customer finishes the session, you would repeat the process to disable it.

With EveryCafe’s LOL Cafe system, you can instead enable LOL Cafe for that station as part of the session and have it disabled automatically when the session is closed.

First, enter your LOL CAFE information under the LOL CAFE BİLGİLERİM menu in Araçlar > Seçenekler.

Then enable the LOL Cafe Takip Sistemi Etkin option on the tariff where you want to use the service and save it.

From then on, every session opened with that tariff automatically activates LOL Cafe for the station, and closing the session automatically deactivates it.

Question 15

How Can I Let Customers Play My Steam Games and Generate Additional Revenue?

Accepted Answer

With the EveryCafe Steam system, you can rent your Steam accounts to customers.

A key feature is that you can define either an hourly charge or a fixed charge, allowing the service to generate additional revenue.

Customers can also send a request from their own station asking you to open a Steam account for them, which can significantly reduce staff workload.

To configure Steam, open Steam Bilgilerim under Araçlar > Seçenekler. In Steam Genel Bilgilerim, enter the path to steam.exe and configure either hourly or fixed Steam pricing.

Then open the second tab, Steam Hesaplarım, and add the details of the Steam accounts owned by your business.

After that, you can open Steam for a customer station from the main station, or the customer can send a Steam-opening request from their own station.

Question 16

What Is Ticket Sales and How Is It Used?

Accepted Answer

With EveryCafe’s new-generation ticket system, staff workload can be reduced while revenue becomes more controllable.

To create tickets, open Bilet Ayarları under Araçlar > Seçenekler, assign the ticket amounts you want to sell to the buttons, configure printer settings and save.

When a customer who purchased a ticket sits at a station, the amount loaded on the ticket is calculated according to that station’s tariff and converted into usage time.

Customers can buy another ticket to extend their time.

Members can also use tickets from customer stations, or Clients, to add balance to their own accounts.

The system is designed to address situations such as:

• Customers using a station and then saying they do not have enough money, forgot their wallet or lost their money.

• Arguments over small differences in the amount shown on the station and the final charge.

• Customers leaving without paying.

• Customers creating debt.

• A customer opening another session at a different station while an existing session is still active.

• Partial ticket usage helping maintain customer continuity.

• Requests to pause a station while a customer leaves temporarily, for example for a cigarette break.

And similar operational issues.

Question 17

How Can I Handle Sales and Stock Control with a Barcode Scanner?

Accepted Answer

EveryCafe’s barcode-based stock tracking, stock control and sales system is designed to make day-to-day operations easier.

When entering stock items from the Stok Takip menu under Araçlar > Seçenekler, scan each product barcode into the barcode field once so it is registered in the system.

For later sales, press CTRL+B to open the Sipariş Satış window. Scan the barcode of the registered product you want to sell, then press Enter on the keyboard.

To sell multiple products in one operation, scan the product barcodes one after another and press Enter once at the end. The products are then added together to the sale.

The product can be added as a sale to the relevant station, as a direct sale, or as a direct order sale to a member.

Question 18

How Do I Add Stock in EveryCafe?

Accepted Answer

To add stock, open Araçlar > Seçenekler > Stok Takip in the EveryCafe management panel.

You can add food or other products here, such as hot drinks, cold drinks, desserts, food and consumables.

Right-click the relevant main category and select Yeni Stok Ekle. Enter the product details in the window that opens. In addition to the purchase price and sales price, you can assign either one of the ready-made images or an image of your own.

After creating the product, you can also right-click it and enter a critical stock quantity under Kritik Miktar. When stock falls below the amount you define, EveryCafe displays a warning.

Question 19

I Do Not Want Members to See Their Total Previous Balance Loads. How Can I Hide Them?

Accepted Answer

If you do not want members to see all previous amounts they have loaded while using EveryCafe, the setting can be changed from the management program.

Open Araçlar > Seçenekler, go to Üye Ayarları and open the Diğer Ayarlar tab. Activate the option Üyelerin Geçmiş Yüklemelerini Üyeler sekmesinde gösterme. After this setting is enabled, members will no longer see their previous loads on your screen.

Question 20

How Does the Member Bonus System Work?

Accepted Answer

Open Üye Ayarları under Araçlar > Seçenekler in the EveryCafe management panel. The first tab on the right contains the Üye Bonus Sistemi.

EveryCafe provides a tiered bonus system.

You can define four bonus tiers and automatically give members different bonus amounts according to the amount they load.

By configuring the minimum load threshold and the bonus to be given for each 1 TL loaded, you can encourage members to load larger amounts.

Question 21

How Can I Transfer My Members to EveryCafe?

Accepted Answer

When moving from another program to EveryCafe, you do not need to perform the member transfer manually.

Contact us through Live Support inside the EveryCafe management program and our team can transfer your member data into EveryCafe. The member username and balance are transferred. The password is set to a default value for all members.

On their first login from a customer computer, members can sign in with their username and the default password, then change their password through EveryCafe Client.

The original article also referred to live support on the legacy everycafe.com.tr website. The new EveryCafe site and current support channels should be used instead of the retired legacy site.

Question 22

How Can I Configure My USB Settings?

Accepted Answer

EveryCafe’s advanced USB system provides USB data-transfer charging controls while also improving security.

To configure USB settings, open USB ÜCRETLENDİRME under Araçlar > Seçenekler in EveryCafe Manager. The details shown on the right provide the following controls.

Under charging preference, you can choose whether USB charging is enabled or disabled.

You can also define how the customer is informed when a USB device is connected. Select the USB cihazı takılınca Bilgilendirme option and enter the message you want the customer to see.

You may have disks that should not be included in charging. In the field for disks to exclude from charging, list those drives separated by semicolons (;). Data transferred to those drives will not be charged.

For timed sessions, if you do not want USB charging or do not want USB data transfer at all, choose the appropriate option under Süreli oturum USB tercihi, such as read-only or allowing data transfer. Note that when data transfer is allowed, USB transfers during timed sessions are free even if USB charging is otherwise configured.

You can define tariff details by entering data-size ranges and prices in the fields on the right. You can also set a maximum amount of data that may be transferred in a single operation.

The main difference between the Standard and Advanced quota systems is that the Advanced system shows customers how much they will be charged before the transfer starts, reducing disputes at the cashier. If the USB device is removed during the transfer or the transfer is cancelled, charging is based on the amount of data that was actually transferred.

You can also change USB status immediately for individual computers. Open the USB shortcut list, right-click the relevant machine and change its USB status.

Question 23

Can I Assign Permissions to My Cashiers?

Accepted Answer

Yes. In EveryCafe, open KASİYERLER under Araçlar > Seçenekler, select the cashier you want to configure and then open the Kasiyer Yetkileri tab.

From there, you can restrict access to tabs and functional permissions separately.

Question 24

Where Can I Configure My Tariff Settings?

Accepted Answer

After opening the EveryCafe management panel, go to the TARİFELER menu under Araçlar > Seçenekler. You can configure the tariff settings you need from this section.

Question 25

Can Members Use VIP Stations at a Different Rate from the Normal Member Rate?

Accepted Answer

Yes. In EveryCafe, open MASA SIRALAMA under Araçlar > Seçenekler. In the drop-down menu next to ÜYE VİP TARİFE, select the tariff you previously configured in the TARİFELER menu.

This determines the hourly amount deducted from a member’s balance when that member uses a VIP station.

Question 26

I Want to Assign Different Tariffs to My Stations

Accepted Answer

In EveryCafe Manager, open MASA SIRALAMA under Araçlar > Seçenekler. First select the station, then choose the tariff you previously configured in TARİFELER from the VARSAYILAN TARİFE drop-down menu and click KAYDET. The tariff is then assigned to that station.

The important point is that you must repeat this process for each station. Configuring multiple stations and clicking Kaydet only once after the bulk changes will not work.

Question 27

My Station Order Is Mixed Up. How Can I Fix It?

Accepted Answer

If the Client stations are out of order when you open the EveryCafe management panel, open MASA SIRALAMA under Araçlar > Seçenekler and click SIFIRLA. This resets the station ordering.

Question 28

I Want to Set a Start Page on Customer Client Computers

Accepted Answer

If you want a specific website to open when browsers start on Client computers, open PERFORMANS AYARLARI under Araçlar > Seçenekler. Select AÇILIŞ SAYFASI GÖRÜNTÜLENSİN Mİ?, enter the website you want in the adjacent field and click Kaydet.

Question 29

Does EveryCafe Have a Word Filter?

Accepted Answer

Yes. EveryCafe can use a word filter to prevent customers from searching for unwanted words in browsers and from accessing websites related to those words.

Open KELİME FİLTRESİ under Araçlar > Seçenekler. Enable Kelime Filtresi Aktif and Filtreye takılan işlemleri otomatik sonlandır, then enter the words you want to filter and click Ekle.

Question 30

I Want to Block Programs

Accepted Answer

If you want to prevent customers from using specific programs, open PROGRAM ENGELLEME under Araçlar > Seçenekler in EveryCafe Manager on the main station. Enter the names of the programs you want to block together with their file extensions and click Ekle.

Make sure the Program Engelleme Aktif option is selected.

Question 31

How Can I Configure File and Directory Protection?

Accepted Answer

In EveryCafe, open DİZİN KORUMA under Araçlar > Seçenekler. Enter the files and directories you want to protect and add them to the protection list with the Ekle button.

Make sure DİZİN KORUMA AKTİF is selected, then click Kaydet to complete the operation.

Question 32

Can I Charge Customers for Station Transfers?

Accepted Answer

Yes. In Araçlar > Seçenekler, open SEKME 2 and enter the amount you want to charge, in minutes, under MASA AKTARIM BEDELİ.

For timed sessions, the configured amount is deducted from the customer’s remaining time. For unlimited-duration sessions, the amount is added to the customer’s bill as a charge.

Question 33

Can Customers Transfer Their Own Sessions to Another Station?

Accepted Answer

Yes. In the EveryCafe management panel, open the session settings under Araçlar > Seçenekler. In SEKME 2, enable MASA AKTARMA YAPABİLSİNLER.

When this option is enabled, customers can transfer their session from one station to another without asking staff to perform the transfer.

Question 34

I Do Not Want an Opening Fee Applied to Timed Sessions

Accepted Answer

If you do not want an opening fee to be applied to timed sessions in EveryCafe, open Araçlar > Seçenekler > Oturum Ayarları. Under SEKME 2, clear the AÇILIŞ ÜCRETİ UYGULANSIN (SÜRELİ OTURUMLAR) option.

Question 35

I Want Timed Sessions to Be Marked as Paid in Advance

Accepted Answer

If you collect payment in advance for timed sessions and want the session to be recorded as prepaid, open Araçlar > Seçenekler > Oturum Ayarları. Under SEKME 1, enable PEŞİN ÖDENDİ BUTONU SEÇİLİ OLSUN.

Question 36

How Can I Make Idle Waiting Computers Shut Down Automatically?

Accepted Answer

If you want computers that remain on the waiting screen to shut down automatically after a period of inactivity, open Oturum Ayarları under Araçlar > Seçenekler.

Under SEKME 1, enable Beklemede iken — hareketsiz kalırsa kapat and enter the number of minutes you want in the relevant field.

Click Kaydet to complete the setup.

Question 37

How Can I Configure Printer Settings?

Accepted Answer

EveryCafe can be used to charge for printouts and generate additional revenue.

Before configuring print operations, first make sure EveryCafe Printer, EveryCafe’s virtual printer, is installed on the Client side.

For printer charging settings, open Yazıcı Ayarları under Araçlar > Seçenekler in the Manager program installed on the main station and configure the following:

1. Enable Client Yazıcı işlemleri izlensin.

2. Enable Çıktıları yazıcıya göndermeden önce onay iste.

3. Enable Anamasa yazıcı işlemleri izlensin.

4. Enable Renkli çıktı almaya izin ver.

5. Set prices for color and black-and-white printouts.

6. Choose which printers will be used for color and black-and-white printing.

EveryCafe can add printouts produced from the main station to the account and can ask customers to approve the print charge before their own print job is sent, helping reduce disputes at the cashier.

The system also keeps a history of previous printouts and lets you print them again when needed. To access this, open the lower leaf menu in the program and click Yazdırma Geçmişim.

After these settings are completed, your printers can be used as a billable service.

Question 38

Where Can I Enter My EveryCafe License Code?

Accepted Answer

How Can I Enter the License Code into the Program?

You can easily add and activate purchased license codes through EveryCafe Manager. Open Yardım in the upper-left area of the program, then click Lisans.

The Program Lisansı window opens. Enter the license key sent to you into the relevant field and click Ekle to activate it.

Step 1: Open Yardım and click Lisans.

License entry steps:

• Open EveryCafe Manager.

• Click Yardım in the upper-left section.

• Select Lisans from the list.

• In the window that opens, enter the license code sent to you in the Lisans Anahtarını Giriniz field.

• Click Ekle on the right.

• When the license is added successfully, you can see the active license in the list at the bottom.

Step 2: Enter your license code in the relevant field and click Ekle.

What Happens After the License Is Added?

When the license code is added correctly, active licenses appear in the list at the bottom. This area shows the license type, key information, the number of Clients covered and the remaining usage period.

For example, license types such as 100 Client Lisans or 30 Client Lisans may appear there. This makes it easy to check which licenses are assigned to the program.

Important Note: Your license code is included in the information email sent after purchase. When entering the code, make sure there are no spaces before or after it.

Where Can I Find My License Code?

The license code you purchased is included in the information message sent to your email address after the order.

If you have more than one license code, add them one by one from the same screen. Each license appears on a separate row in the list below.

What Should I Do If I Have a Problem?

If you receive an error while adding the license code, first verify that the code was entered correctly. If the problem continues, contact us through Live Support or our contact channels.

The source article states that the live support team is available on weekdays between 09:00 and 18:00.

Question 39

Where Can I Get a License Code?

Accepted Answer

Compare current EveryCafe license options by device count on the Pricing page and use the current purchasing link provided there.

Question 40

How Can I Find My Customer Number?

Accepted Answer

After logging into the program, open the YARDIM menu in the upper-left corner and click KAYIT BİLGİLERİM. Your customer number is shown in the window that opens.

Question 41

I Forgot My EveryCafe Login Information

Accepted Answer

If you forgot your EveryCafe login information, click Şifremi unuttum on the login window. For security, a verification code is sent to your registered phone number. You can reset your password using that verification code.

Question 42

What Are the Initial EveryCafe Login Credentials?

Accepted Answer

Initial EveryCafe Login Information

After completing the EveryCafe installation, you can access the management panel with the following default credentials:

• Username: ADMIN

• Password: PASSWORD

Note: For security, it is recommended that you change the password after logging in.

Question 43

Where Can I Download EveryCafe?

Accepted Answer

The source article states that both the customer-computer version, EveryCafe Client, and the main-station server/manager version can be downloaded from the HEMEN İNDİR button on the EveryCafe website. On the new site, use the EveryCafe Download page to access the current downloads.

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Information About EveryCafe License Codes